Service agreement

On one side, FC HOLDING, SASU, société par actions simplifiée unipersonnelle, registered under SIREN number 100 769 785, with its registered office at 149 avenue du Maine, 75014 Paris, France, represented by its President. In the rest of this document we call it “milmelones” or “we”.

On the other side, the company that opens a brand account on milmelones and accepts this agreement. In the rest of this document we call it “the brand” or “you”. By accepting it, you declare that you have the authority to bind your company.

This agreement is accepted once and covers all your campaigns. Each campaign adds its own terms — price per thousand views, budget, dates and rules — which become part of this agreement from the moment we publish the campaign.

milmelones is a marketplace: we publish your campaign, clippers submit clips they have posted on their own accounts, and we check and pay for the verified views.

You contract with us, not with each clipper. We pay them. You have no contractual relationship with them.

We do not guarantee any result. We cannot promise a number of clips, views or sales: it depends on how many clippers take an interest in your campaign and how their audience responds. What we do guarantee is that you only pay for views we have verified.

Clippers are neither our employees nor yours. They are independent people who freely decide whether to take part, when to post and what to edit.

We do not direct their work beyond the rules written in your campaign, and you cannot give them direct instructions either. Everything goes through the campaign.

Each clipper is responsible for their own tax and social security obligations in their country.

A campaign's budget is paid BEFORE it is published, and at the latest the day before its start date.

Until we have received the amount, the campaign is not opened to clippers. It's not a penalty: we pay clippers with that money, and we cannot ask them to work on a budget that doesn't exist yet.

If payment does not arrive before the start date, the campaign is put on hold and the dates are adjusted by mutual agreement.

By paying the budget you confirm that you have read and accepted this agreement and the campaign's terms. Any refund request goes through us, under clause 6: you agree not to dispute the payment with your bank while that route is open, and we agree to answer you within 5 business days.

Each approved clip generates an amount: the clip's verified views, divided by one thousand, multiplied by your campaign's price per thousand views.

The amount is calculated ONCE, at the moment the clip is approved, with the views verified at that instant. Views that arrive later are not billed again, even if the clip keeps accumulating them for months.

Only clips posted from an account officially connected to milmelones are counted: views are read from the platform itself, with the clipper's authorization. On YouTube, channel ownership is verified with a code in its description and views are read through the public API.

The budget is an absolute ceiling. Not a cent will ever be spent above it, whatever happens with the views.

When a campaign ends, the part of the budget that has not been spent belongs to you.

By default, that balance stays as CREDIT for your next campaign, with no expiry.

If you'd rather have it refunded, just ask us in writing at support@milmelones.com within 60 days of the end of the campaign. We refund the amount by the same payment method, within 30 days.

The clip remains the property of the clipper who edited and posted it. It is their account, their post and their work.

In exchange for payment, the clipper grants you a non-exclusive, worldwide, perpetual licence to reuse their clip on your own channels: your social accounts, your website, your paid ads. You may not resell it or assign it to a third party.

The material you give us — your brand, your logos, your videos, your products — remains yours. You authorise us only to show it to the clippers of your campaign so they can work.

You also authorise us to cite your name and logo as a client reference, unless you ask us otherwise in writing.

That the material you give us is yours or that you have the right to use it, and that it infringes nobody's rights.

That your product or service is legal in the countries where the campaign will be distributed.

That the rules you write in your campaign ask for nothing illegal, misleading or contrary to the rules of TikTok, Instagram or YouTube.

If a third party makes a claim against us because of your material or your instructions, you take responsibility for it.

We are liable for what we do wrong: a miscalculated payment, a campaign published with wrong data through our fault, a data leak attributable to us.

We are not liable for what a clipper posts on their own account, nor for the decisions of TikTok, Instagram or YouTube — a removed video, a suspended account, an algorithm change.

Except in cases of wilful misconduct or gross negligence, our total liability is limited to the amount you have paid us in the twelve months preceding the event giving rise to it.

Neither party is liable for loss of profit or indirect damages.

You have 30 days from the approval of a clip to dispute its count. After that period, the amount is deemed accepted.

While a disagreement is under review, the campaign keeps running: we do not freeze payments to clippers, who have already done their work. If the count turns out to be wrong, we correct your campaign's balance or credit you the difference.

We always show you where the figure comes from: a direct reading from the platform itself, with the clipper's authorization.

This agreement has no fixed term. Either party may end it at any time by giving written notice.

Campaigns already paid for continue until their end date. The unspent balance is handled according to point 6.

We may close a campaign immediately if it breaks the law or the platforms' rules. In that case we refund the unspent amount in full.

We process your account data in accordance with the General Data Protection Regulation. We are the data controller; the details are in our privacy policy.

We do not sell your data or pass it to third parties for commercial purposes.

If there is a security breach that affects you, we notify you within 72 hours of detecting it.

This agreement is governed by French law.

Before going to court, both parties undertake to try to resolve the disagreement in good faith for 30 days.

Failing agreement, the courts of Paris, France, have jurisdiction.

Our invoices are issued from France, with the intra-community VAT number FR40100769785.

VAT is applied according to your country and your tax status. If you are a company established outside France with a valid VAT number, the invoice is issued without VAT under the reverse-charge mechanism.

Each party bears its own taxes.